Return & Refund

Refund Policy

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Returns

Sale items (if applicable) 
Changes (if applicable) 
We only replace items if and if only customers receive wrong product (s). For example (Mary order a pink T-shirt size 12, unfortunately she receive a T-Shirt different color and size or same size but different color, or same color but different size).

Therefore, your product (s) can be returned. You will send an email to us to let us know the reason why you want to return your product (s) and then we will send you an email to tell you exactly where your product (s) must be returned for free. 
Additional non-returnable items: 

Gift cards 

Downloadable software products 
Some health and personal care items                                                            

To complete your return, we require a receipt or proof of purchase. Order Id number or tracking number.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 12 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jchristelle.com.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If your return is not approved, your credit card will be charged to send your products back to you. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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